Need some help downloading or opening your eBook or eBook bundle? Check out the FAQs below.
Your question not covered? Contact us and we'll be happy to help!
How does it all work?
When you purchase one of our eBooks you are purchasing a PDF file. For eBook bundles you will receive a ZIP file containing your PDF files. Once your payment has been finalised you will receive an automated email with a download link to your item. Click the link in your email to proceed to the download page.
If you need a hand check out the FAQs below. If you still need a hand after that, contact us and we'll be happy to help!
I haven't received the email containing my download link
First of all, check your spam or junk email folder. If it's still not there, just contact us and we'll send you the download link ourselves! To prevent this happening in future, please add firstname.lastname@example.org to your email address book.
I've exceeded the number of times I can access my download link but I don't have my eBook yet
First, check to see if it is in your downloads folder. Here are some links to help you:
- How to find downloaded files on an iPad
- How to find downloaded files on Android
- How to find downloaded files on a PC
If it is there - hurray! Check the rest of the FAQs if you need a hand opening it.
If you still can't find it, contact us and we'll help you out.
How do I open my eBook bundle? What do I do with a ZIP file?
When you purchase an eBook bundle you'll receive a ZIP file containing the eBook PDF files. Before you can read your eBooks, you'll need to extract the files. The links below explain how to unzip them:
- How to unzip/extract on an iPad or iPhone
- How to unzip/extract files on an Android tablet or phone
- How to unzip/extract files on a PC
Once you've done that, check the rest of the FAQs if you need a hand opening it.
If you're still having problems, contact us and we'll help you out.
I'm still having problems, help!
You could try downloading the PDF onto your PC first and reading it there, or transferring it yourself onto your mobile device.
If you're still having problems just contact us with a description of your problem, what you've already tried and what device you're using and we'll help you out!